Last updated: 06 March 2026
These General Terms and Conditions govern all services provided by Interconnected e.U. (hereinafter referred to as “the Provider”). Any individual or organization purchasing or engaging the Provider’s services is referred to as “the Client.” The version of these Terms and Conditions valid at the time of contract conclusion shall apply to all current and future business relationships.
1. Scope of Services
The Provider offers a range of services, including,
- German language accompaniment (in-person or online, as agreed)
- Trainings and Workshops:
- Intercultural training
- Intercultural communication workshop
- Intercultural leadership training
These services may be provided as individual sessions or within tailored B2B and B2C packages.
2. Registration and Confirmation
Registrations for all services must be submitted via email to info@interconnected.at. Following registration, the Provider will issue an offer within three (3) working days. A contract is formed upon the Client’s written acceptance or confirmation of the offer.
3. Payment Terms
Upon confirmation, the Client will receive an invoice.
1. Full payment for trainings and workshops must be made in advance (including B2B and B2C packages).
2. For language accompaniment services, an advance payment of EUR 70,– is required. The fee for German language accompaniment is due at least four (4) days prior to the scheduled appointment. Payments shall be made by bank transfer or another method agreed in advance. The rest of the payment is due after the accompaniment service. The Provider will issue an invoice and send it to the Client after the appointment.
3. Once the payment is received, the Provider will send confirmation and, for online training sessions, a Zoom link. In the event of late payment, the Provider reserves the right to withhold deliverables or materials until payment is received. The Provider may also suspend work on any ongoing projects until outstanding payments are settled.
4. Billing rules for Language accompaniment services
Appointments under 30 minutes are charged a minimum fee of EUR 70,–. Appointments exceeding 30 minutes but under 60 minutes are billed at the full hourly rate of EUR 140,–. Weekend services may incur additional charges, subject to prior agreement.
5. Cancellations for B2C Clients (private person)
Cancellations must be submitted in writing. The following cancellation fees apply:
– Less than 72 hours before the start: 50% of the total fee.
– Less than 24 hours before the start: 100% of the total fee.
Failure to attend or early withdrawal from a session does not entitle the Client to a refund.
6. Cancellation Policy for B2B Clients (organizations)
If a corporate client (B2B) needs to cancel or postpone a confirmed training, workshop, or service, the Provider will make every reasonable effort to find and agree upon a suitable replacement date.
- Cancellations for confirmed training, workshop, or service must be submitted in writing.
- The Provider will make every reasonable effort to find and agree upon a suitable replacement date. If a replacement date cannot be arranged, the following fees
apply:- Cancellation more than 14 days before the scheduled date: no fee.
- Cancellation between 7 and 14 days before the scheduled date: 50% of
the agreed fee. - Cancellation less than 7 days before the scheduled date: 100% of the agreed fee. In the case of force majeure or mutual agreement, the Provider may waive or adjust these fees. Replacement dates will be prioritized whenever feasible to maintain a cooperative and client-oriented partnership.
7. Postponements or Cancellations by the Provider
In cases of force majeure or other unforeseen events, the Provider may postpone a service up to one (1) day before commencement. A replacement date will be announced within five (5) working days. If the service must be cancelled entirely, any fees already paid will be refunded in full.
8. Force Majeure
Force majeure refers to events beyond the reasonable control of either party, including but not limited to: acts of war, civil unrest, or other unforeseen circumstances that significantly impair the Provider’s ability to fulfill contractual obligations. In such cases, both parties may withdraw from the contract. The Client remains liable for compensation for any services already rendered or expenses incurred.
9. Liability
The Provider selects qualified trainers and experts for all programs. However, the Provider assumes no liability for the specific achievement of learning outcomes or the content provided. Participants are responsible for their own behavior and safety during training, workshop, session or a mutual appointment. The Provider accepts no liability for accidents, illness, theft, or damage occurring during or after participation, except in cases of gross negligence or intent.
The Provider performs all services to the best of their knowledge and in accordance with professional standards. However, the Provider does not guarantee any specific result or purpose of use. The Client remains solely responsible for how the service outcomes are applied.
The Provider does not act as a certified legal interpreter. Any translation or accompaniment service is provided to the best of the Provider’s ability and knowledge, without liability for outcomes or interpretations.
10. Duration and Termination of Contract
This contract automatically terminates upon completion of the agreed project and settlement of all corresponding invoices. Either party may terminate the contract for good cause without notice. Good cause includes but is not limited to:
– Material breach of contract terms.
– Insolvency or default of payment by either party.
11. Amendments and Written Form
All amendments, supplements, or modifications to these Terms and Conditions must be made in writing and signed by both parties to be valid.
12. Applicable Law and Jurisdiction
These Terms and Conditions and any disputes arising from them shall be governed exclusively by Austrian law. The place of performance for all obligations is the registered office of the Provider. The court having jurisdiction at the Provider’s place of business in Vienna shall have exclusive jurisdiction.
13. Severability Clause
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid one that most closely reflects the intent of the original clause.